1. Terms & Conds
  2. Contact Us
discountcomms
  1. Terms & Conds
  2. Contact Us
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We aim to offer the lowest prices on the Web. Call us if you see something cheaper elsewhere and we'll try to beat it.

About Us

Selling on the WWW since 1998 We were the first UK based specialist Telecommunications Hardware online retail site.

OUR FULL TERMS AND CONDITIONS CAN BE FOUND AT:
http://www.discountcomms.co.uk/terms.htm

AND OUR PRIVACY POLICY AT:-
http://www.discountcomms.co.uk/privacypolicy.htm

Please note that acceptance of your order takes place when it leaves our warehouse, at which time your nominated account will be debited with the total amount (inc. delivery and VAT where applicable ).

Making A Purchase

Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.

Credit Accounts are available for most Corporate and Public Sections clients. See Credit Account Applications.
able.

Shipping And Handling

Delivery Charges for first 10Kg

UK Mainland Next Working Day Courier = £8.50 (Not Highlands & Islands)
Next Day pre 12 Noon = £14.95
Next Day pre 10AM = £19.95
Saturday = £24.95
Northern Ireland = £14.95
Highlands & Islands = £19.95 (1-2 days)
Republic of Ireland £19.95 (1-2 days)
EU £29.95 (2-3 days)
Rest of World = Call or Email for a quote

The Highlands and Islands of Scotland are postcodes IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE

Northern Ireland, Isle of Man and Isles of Scilly -postcodes BT, IM, TR21-25

Please note: we classify the Channel Islands as an EU destination.

In the event an items is not in stock we will contact you to discuss alternative products or alternative delivery schedules.

Any damage or shortages must be reported to the Courier at the time of delivery and written across the POD, and Discountcomms must be notified within 2 working days.

E&OE

Delivery Schedule

Delivery Charges

UK Mainland Next Working Day Courier = £8.50 (Not Highlands & Islands)
Next Day pre 12 Noon = £14.95
Next Day pre 10AM = £19.95
Saturday = £24.95
Northern Ireland = £14.95
Highlands & Islands = £19.95 (1-2 days)
Republic of Ireland £19.95 (1-2 days)
EU £29.95 (2-3 days)

Rest of World = Call or Email for a quote

The Highlands and Islands of Scotland are postcodes IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE

Northern Ireland, Isle of Man and Isles of Scilly -postcodes BT, IM, TR21-25

Please note: we classify the Channel Islands as an EU destination.

In the event an items is not in stock we will contact you to discuss alternative products or alternative delivery schedules.

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges

For orders made from the UK VAT is added at the prevailing rate. EU Customers who provide a valid EU VAT Number will not be charged VAT. VAT is not payable on International orders delivered outside the EU.

Credit Card Security

We use a highly secure Credit Card authorisation process.

This employs SSL Security

We know of no documented cases of credit card fraud using our shopping system over the Internet.

Guarantee

We guarantee your satisfaction, all products come with a minimum of 12 months warranty, some products have onsite warranties or longer term warranties. Special warranties are listed next to the individual items in the catalogue.

Items returned that were purchased in error are subject to a restocking fee of 25%.

Reaching Us

If you need to reach us, please email us on sales@discountcomms.co.uk, alternatively, you can call on 0800 6 122 199 or fax us on 0845 0 944 977 or write to us at discountcomms, PO Box 275 Horley Surrey RH6 9YS.

Privacy Policy

discountcomms do not disclose buyers information to third parties. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item.Data collected by this site is used to:

a. Take and fulfill customer orders

b. Administer and enhance the site and service

c. Only disclose information to third-parties for goods delivery purposes

INTRODUCTION
In this privacy policy, "we" and "our" relates to DISCOUNTCOMMS.
"You" and "your" relates to the natural person reading this document that is: considering purchasing, has purchased from DISCOUNTCOMMS or is making an enquiry.

HOW WE USE YOUR PERSONAL DATA
We will use the personal information you supply to us in the course of submitting an order for the purpose of fulfilling that order.
Along with, or instead of, placing an order you may have sent an enquiry to us, in which we will use the information you've provided to respond to and answer the enquiry.
We may contact you by telephone, email or other means in relation to your order, for example: notifying you of delivery status, updating you on stock availability or informing you of changes with the order. You cannot opt out of these communications. We will never combine these communications with marketing promotions that you have a legal right to opt out of.
We may use your data for marketing purposes but will always provide a means for you to opt out. We may occasionally use the data you supplied, in our own Legitimate Interest, to send details of products and services that we believe may be of interest to you. We will never use your data in a way that conflicts with your own legal rights and interests.
If we share information with a third party, such as a payment gateway or delivery company, their use of your data will be limited to the purpose of fulfilling your order.
We will make our reasonable endeavours to ensure that all third parties treat your personal data in a legal and appropriate way.
We endeavour not to transfer the data of EU citizens outside the EU but where we cannot avoid it we will only do so via a third party that have conformed to all of the appropriate EU legislation providing equivalent protection to that if the data was retained within the EU.
WHAT DATA DO WE HOLD?
We hold the personal data that you supplied in the course of placing your order or enquiry.
The data normally consists of: product information, transactional information, fraud checking information, name, address, phone number, email, special delivery instructions and potentially other information to ensure the successful completion of your order.
We may hold notes of our communication with you through different channels including, but not limited to: email, live chat, CRM (Customer Relationship Management system) and phone.
We will not seek personal information from you relating to race, religion, political affiliation, trade union membership, sexual orientation, medical or genetic history and we ask you not to provide such information to us under any circumstances.
HOW WE HOLD YOUR PERSONAL DATA
We will retain the personal information you supply to us in the course of submitting an order or an enquiry, for the purpose of fulfilling that order, responding to or processing that enquiry.
If you place an order, we will retain an electronic copy of your invoice data for the period required by HMRC, after which we will delete it.
Your information will be: securely stored on hardware that has limited access to only relevant persons; and on a server maintained by a third party such as a web host. Whether held by us on our hardware, or on our behalf by a third party, it will be kept secure and protected from unauthorised access using all reasonable means.

CO-OPERATING WITH LEGAL AUTHORITIES
If requested, we will pass information about you (and if relevant, your business) to legal authorities who have the legal right to demand such data.
YOUR RIGHTS
If you have engaged with us, but never placed an order, you may request the complete deletion of your details from our systems. Whether or not you have placed an order, you may request us never to contact you again, and we will comply with your request unless you make a further enquiry with us.
You have a number of rights in addition to those mentioned above, including access to the information ("the right to be informed"). If we process your data for marketing purposes on the basis of your Legitimate Interest, you have the right to object. You also have the right to withdraw your Consent to being marketed to, if you previously gave your Consent.
You have the right to see the data held about you and to receive a copy. You have the right to have any errors corrected. You have the right to ask and be told where your data came from.
You can exercise any of these rights by contacting us using the details below.
You have the right to lodge a complaint with the Information Commissioner's Office (ico.org.uk) if you believe any of your rights are being infringed.

HOW TO CONTACT US
If you have any questions or concerns, please do not hesitate to contact us through our contact us form,
https://www.discountcomms.co.uk/cgi-bin/mf000333.cgi?ACTION=SHOWFORM
or by phone on 0800 6122199.

Returns Policy

OUR FULL TERMS AND CONDITIONS CAN BE FOUND AT:
http://www.discountcomms.co.uk/terms.htm

AND OUR PRIVACY POLICY AT:-
http://www.discountcomms.co.uk/privacypolicy.htm

Please note that acceptance of your order takes place when it leaves our warehouse, at which time your nominated account will be debited with the total amount (inc. delivery and VAT where applicable ).

Remittance Terms

Our Credit Account Terms are 30 days net. You must have opened a credit account and have your account number to hand when placing an online order on credit account terms. Customers without a Credit Account may purchase online using a Credit or Debit Card.