UNIFY OpenScape Contact Center Enterprise - (v. 10) - upgrade licence - 1 multi-channel user - upgrade from OpenScape Contact Centre Agile v10 (1 user) - Win L30280-A622-B516

OpenScape Contact Center V9 is an omnichannel integrated contact center solution designed to improve engagement at a very competitive price. It advances an organization's ability to more effectively deploy agent and supervisor resources, as well as providing additional ways of handling interactions. It also improves engagement with vendors and partners and expands ecosystem options with a modern REST SDK. OpenScape Contact Center delivers intelligent routing for a mid-to-large contact center, with up to 1,500 active agents on a single site. Multiple OpenScape Contact Center servers can be networked across physical or virtual sites for increased scalability of up to 7,500 active agents. Whether using inbound or outbound interactions, single-site or multi-site, or even if you want to integrate with your existing CRM system, OpenScape Contact Center Enterprise provides the capabilities you need for your contact center.

• Reducing costs, improving agent utilization with expanded chat bot/virtual agent support integration with choice of AI providers
• Improved operational efficiency with Agent Portal Web expanded features, such as support for e-mail, LDAP, and 360° view
• Future-proof, enhanced ecosystem access with REST APIs
• Expanded IT policy compliance with Windows Server 2016 support
• Improved handover success through presence awareness with UC/CC coexistence on OpenScape 4000
• Security enhancements - improved and secure password management
• Category: Business applications - CRM software
• Version: 10
• Licence Qty: 1 multi-channel user
• Upgrade from: OpenScape Contact Center Agile v. 10 - 1 user
• Platform: Windows