NEC's Unified Communications for Business (UCB) application is easy to use and tailored to meet your needs. It provides a range of tools to help your contact centre become more responsive, more flexible and function more efficiently. Tools include rich presence technology (RPT), unified messaging, and mobile and desktop telephony, so staff can make better and more informed decisions, quicker. UCB helps unify your entire organisation, enabling individuals, departments and locations to work more efficiently by ensuring seamless internal and external communications, using one desktop application. UCB allows you to meet your employee and customer needs simply and effectively, improves the functionality of your business management, and minimises the costs of unifying communications.*Plus, NEC now offers an in-skin UCB (InUCB) solution for the SV8100 and SV8300 communication servers. This powerful, cost-effective, entry-level solution can include Contact Centre functionality as well.
- A powerful unified communications solution
- Easily customised for individual business requirements
- Increases efficiency for higher productivity and cost reduction
- Provides contact centre and operator tools to address the unique requirements of each function
- Supports mobile and remote workers
- Improves customer service and loyalty.